Join our team

Thank you for thinking of us.

We're genuinely grateful you're considering a place on the Pack N Mail team. We're a small, locally owned shop, and the people behind our counter are the reason neighbors keep coming back. If you like helping people, solving problems, and keeping things organized, we'd love to hear from you.

Now hiring: Service Associate

Fill out the application below; it takes about 10 minutes. Fields marked are required. Every application is read by a real person on our team, and we'll reach out if your experience and availability are a good fit.

Questions? Call (254) 778-7600
1Applicant information

Available position: Service Associate

2General duties and responsibilities

Here's what a typical day looks like. This list isn't intended to be all-inclusive.

  • Greet customers and provide professional, friendly, and courteous customer service.
  • Receive, sort, distribute, organize, release, and forward customer mail and packages, as applicable.
  • Assist customers with packing, shipping, package drop-offs, mailbox services, and other products and services offered by the store.
  • Create, update, and maintain accurate customer and transaction records in the store's point-of-sale (POS) and other applicable systems.
  • Assist customers in selecting appropriate products and services, answer questions, and verify product or service availability.
  • Handle packages, mail, documents, payments, and customer information appropriately and in accordance with store procedures.
  • Explain and recommend appropriate services based on customer needs.
  • Receive, organize, stock, and maintain retail inventory, shipping supplies, and other store supplies.
  • Assist customers with completing service agreements, applications, forms, and other required documentation.
  • Participate in required training to learn store products, services, systems, procedures, policies, and applicable requirements.
  • Process customer transactions and payments for products and services, including retail merchandise.
  • Perform opening and closing duties, including assigned cash-handling and register responsibilities.
  • Receive and process package drop-offs and other items from customers and carriers.
  • Follow established store policies, procedures, safety practices, and customer service standards.
  • Maintain a safe, clean, organized, and professional store environment.
  • Perform other store, customer service, administrative, and operational duties as assigned.
3Employment and availability
Employment desired
Are you legally authorized to work in the United States?
Are you at least 18 years of age?
Are you available to work 9 AM – 6 PM?
Are you able to work Saturdays?

General weekly availability

Leave a day blank if you're not available that day.

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
4Qualifications
This position requires standing and walking for extended periods throughout the workday. Are you able to perform this, with or without reasonable accommodation?
Are you comfortable handling cash, processing customer payments, and accurately completing financial transactions?
This position may require moving, lifting, or handling heavy packages. Are you able to lift or move packages weighing up to 70 pounds, with or without reasonable accommodation?
Are you comfortable working directly with customers and assisting them with a variety of products, services, questions, and transactions?
Are you comfortable with technology and able to quickly learn and use computers, point-of-sale (POS) systems, and other electronic equipment?
Are you comfortable performing work that requires accuracy and attention to detail when handling customer information, mail, packages, payments, and documentation?
Are you comfortable starting conversations with customers, asking questions to understand their needs, and explaining or recommending our services?
Are you able to follow instructions, complete required training, and adhere to established store policies and procedures?
Are you comfortable working independently, prioritizing tasks, and handling multiple responsibilities during your shift?
Are you able to maintain reliable and punctual attendance and work your assigned schedule?
5Education
Highest education completed
6Employment experience

Most recent employer first.

Most recent employer

Previous employer

7Tell us about something you're passionate about!

Choose any topic you genuinely enjoy, whether it's a hobby, special interest, skill, or something you've learned.

Record a short video (1–3 minutes) explaining your topic as if you were speaking to someone who knows absolutely nothing about it.

Video files only (MP4, MOV, WebM, and similar), up to 100 MB. Recording on your phone at 720p or 1080p keeps a 3-minute video under the limit. Your video starts uploading as soon as you choose it.

8Applicant certification and signature

I certify that the information provided on this application is true, complete, and accurate to the best of my knowledge. I understand that false or misleading information or material omissions may disqualify me from consideration for employment or, if employed, may result in termination. I understand that submitting this application does not create a contract or guarantee of employment.

Thank you again for your interest in joining the Pack N Mail team.