Amazon Returns

Please have your Amazon return boxed & labeled.

Boxed and labeled before you arrive is quickest — but if you haven’t printed the label, we can print it at the counter once your return is switched to a UPS Dropoff. Here’s how to set that up in the Amazon app in under a minute.

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What to do

Three steps before you come in

We can’t print a label from an Amazon QR code yet. Switching your return to a labeled UPS Dropoff takes a moment, keeps it free, and gives us a label we can work with.

1

QR codes aren’t supported yet

Amazon QR codes are currently not compatible with our systems (we’re told coming soon).

2

We can still assist

Please cancel your return, then select one of the highlighted return options (see below) to avoid fees.

3

Choose UPS Dropoff

Select our location as a UPS Dropoff.

We can print your Amazon label at the counter once you’ve switched the return to a UPS Dropoff. The only thing we can’t do yet is print one from a QR code — so please make the change above first, and bring the item boxed.
What it looks like in the app

Pick the highlighted options

Reasons and options shown in orange keep the return free. The greyed-out reasons can carry a return shipping fee.

Amazon Returns Center screen listing return reasons. Inaccurate website description, item defective or doesn’t work, product damaged but shipping box ok, missing or broken parts, product and shipping box both damaged, wrong item was sent, received extra item I didn’t buy, and didn’t approve purchase are highlighted in orange. No longer needed, bought by mistake, and better price available are greyed out.
Step 2 — Pick a highlighted reasonThe orange reasons avoid a return shipping fee. Greyed-out reasons may be charged.
Amazon Returns Center screen showing return options. UPS Dropoff, marked FREE and requiring a box and label, is highlighted with an orange border. UPS Store is listed above it as free at 2.0 miles, and UPS Pickup below it costs $7.99.
Step 3 — Choose UPS DropoffFree, and the one option we can accept. It says “Box and Label needed” — bring it boxed, and we can print the label here if you haven’t already.

Screenshots from the Amazon app. Your screen may differ slightly by item and account.

Boxed, labeled, and ready? Come on by.

We’re at 1610 S 31st St, Ste 102 in Temple — open six days a week. Hand it over the counter and you’re done.

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